Privacy Policy and Data Protection

Identification and contact details

For the proper functioning of our services, we collect information necessary for account management, such as your full name, email address, phone number, and date of birth. Age verification is a strict legal requirement; we must ensure you meet the minimum age of 18. This data allows us to validate your user profile and provide you with the necessary technical support in case of incidents.

Technical and usage data

With every interaction with our servers, technical data about your device is automatically recorded. This includes your IP address, the type of browser you use, your operating system, unique device identifiers, and information about access times. This data is crucial for maintaining system stability, preventing cyberattacks, and optimizing the website's display based on your specific hardware configuration.

Transaction and communication data

We keep logs of your activities on the platform, including the services you consult and the history of your interactions with our support teams. If there are transactions, we process data about their status, while we delegate the processing of sensitive financial details to certified payment services. This guarantees maximum security and isolation of your banking data from general platform information.

The processing of personal data by Cookie Casino is based on the following legal grounds:

• Execution of a contract: Necessary to provide the services to you as agreed.
• Legitimate interest: For securing the infrastructure and preventing fraud.
• Legal obligation: To comply with regulations from Dutch authorities regarding identification.
• Consent: For specific purposes for which you have explicitly given consent, such as marketing preferences.

Your information is used by us for the following operational purposes:

• Creating and managing your unique user account.
• Verifying your identity and the legal minimum age (18+).
• Providing technical assistance and resolving operational conflicts.
• Analyzing internal metrics to improve user experience and site performance.
• Detecting and blocking unauthorized activities or intrusion attempts.
• Sending necessary notifications about changes to our terms or policies.

Cookie Casino adheres to a strict data retention policy. Your data is only kept for as long as necessary for the purposes for which it was collected, or to comply with legal retention periods in the Netherlands. Once data is no longer needed or legal deadlines have passed, it will be securely deleted or irreversibly anonymized using digital destruction methods that make recovery impossible.

We never sell or rent your personal data to external parties for commercial purposes. However, we may share information with technical service providers acting as processors (such as hosting providers or security experts). These parties are contractually bound to strict confidentiality and may only use the data according to our instructions. Data may also be provided to government agencies if we are legally required to do so.

Due to the global nature of internet infrastructure, some of our servers may be located outside the European Economic Area (EEA). In such cases, we implement appropriate technical and legal safeguards to ensure that the level of data protection remains equivalent to GDPR standards, such as the use of EU-approved model contract clauses.

We have implemented a robust information security system, including:

• Advanced cryptography (SSL/TLS) for the transmission of sensitive data.
• Firewalls and active intrusion detection systems.
• Strict access controls based on authorized profiles.
• Periodic technical audits to identify software vulnerabilities. Despite these measures, we remind users that no digital transmission is 100% secure; proactively protect your login credentials.

In accordance with GDPR, you have fundamental rights regarding your information:

• Right of access: Knowing what data we store about you.
• Right to rectification: Having incorrect data corrected.
• Right to erasure: Requesting the deletion of your data under certain conditions.
• Right to object: Object to processing based on legitimate interest.
• Right to data portability: Receive your data in a structured format.

To exercise these rights, you can contact us via: cookiecasino_support@gmail.com.

We reserve the right to adapt this policy to new legislation or technical practices. Major changes will be communicated via the website. We recommend that you consult this document regularly for updates.